Dear Rory,
I would like to express my appreciation and complete satisfaction of the real estate brokerage services you provided to us on the sale of our house and purchase of our home.
From the time that my wife first met you at the real estate kiosk to the finalization of the purchase of our new home, your dedication, professionalism, enthusiasm, and guidance were all first class. It was a pleasure to deal with you and you made the process as painless as possible. Our family is thrilled to be at our new home and you played a major role in achieving some significant goals in our home ownership plans.
In particular, I would like to make the following comments, which support our appreciation:
Your diligence, action oriented recommendations and strategies for planning the sale of our home were key to the timely sale before the spring market brought more product into a competitive environment.
These strategies included advice on pricing, recommending some painting and maintenance for better showing, advice on dealing with prospective buyers wanting a garage when our house had a carport, timing of sale versus repurchase etc. You were very quick to organize listings, realtor showings and open houses. You were diligent in making copious notes on comments obtained from these visitors which were helpful in action plans and discussions with our family.
You had a keen sense of the busy schedule that our family had and you worked successfully at juggling our schedules with that of prospective showings and buyers. Your great personality endeared our whole family and you made everyone feel part of the decision making and action plans.
We felt that you were part of “our team” and totally focused on our needs and desires. You were able to quickly shift gears from a successful sale offer to moving toward searching for a new home. You arranged for us to visit approximately 35+ homes with an additional 40-50 multiple listing reviews that you highlighted for us.
Your insight, guidance and recommendations on pricing strategies, strengths and weaknesses of potential homes, knowledge of neighborhoods, knowledge on quality of construction and finishings were all very valuable in our thinking.
The most proactive and appreciated factor that made the purchase of our new home such a successful outcome was the identification of a home that was not on the market but had all the amenities that we had requested (including the quality of neighborhood and street location and especially the south facing back yard that we were very keen to have).
You went down the street knocking on doors asking for interested sellers which turned up our ultimate desired home. This proactive and assertive approach was another “feather in your hat” from which we continue to benefit. Fabulous outcome!
I am happy that we asked for your services as Exclusive Buyer’s Agent and you performed admirably. I would definitely feel comfortable recommending you as Exclusive Buyer’s Agent for other prospective clients.
All of your negotiating on the sell and buy side were professional and recommendations on timing, pricing, inclusions, exclusions, paperwork, discussions with buyer and seller, were all first class and carefully executed.
We would have no hesitation in recommending you to contacts and friends and you made a trying and difficult time much simpler and less stressful. This was extremely appreciated.
In summary, Rory, you were a breath of fresh air. You were able to manage the whole sell and buy transactions with exemplary service with a friendly demeanor which made our family feel in control and “in the driver’s seat”.
On behalf of Joan and myself, and our family, we thank you so very much for making our home selling and buying experience a successful venture.
With kindest regards,
Dave
David Khan
